Your provider will wait for you for 7 minutes. If you arrive past this time, your provider will mark your appointment as a no-show. Since the appointment is 25 minutes, tardiness impacts their abilities to properly consult and diagnose you.
There are no refunds or rescheduling for no-shows. We send plenty of reminders through email and texts, including one at the start of your appointment. You may reach out to our support team at firstname.lastname@example.org for options.