Accounts are only available for Done Members.
After you have signed up for the membership, it usually takes 5 minutes for our system to register your email - cue elevator music. You'll receive an email confirming that you've been enrolled in membership and you may create an account to view your treatment plans, chat with your provider, and manage your benefits.
When you visit the Member's Portal, click "Sign Up" and enter the email you've used to sign up with Done.
Here are some tips:
- Wait for the confirmation email before trying to create an account.
- Allow 5 minutes before trying to register.
- Check that the email you're using is the same as the one you signed up with Done.
- Click sign up instead of log in or forgot password.
If none of these have worked, please contact us at firstname.lastname@example.org.